Policies
Privacy
We consider our customers our friends and therefore will not share, sell, loan or trade our email list or your personal information with any third party without your consent. Please contact us if you have questions about our privacy policy.
Payment
Our online shopping cart is service by Paypal for payment. You need not have your own Paypal account to use this service at our checkout. However, if you prefer to order and pay by phone, please email us your order with the phone number you would like to be contacted for payment. We can accept payment over the phone for Visa, Mastercard, American Express or Discover. Cash is only accepted for in-person shopping. Personal checks are accepted only for established customers with a positive payment record. Our non-Paypal credit card payments are processed securely by Square, Inc.
Shipping
In-stock items will ship within two business days. Some items may require special handling before shipping in which case we will notify you of a shipping date, normally within two weeks of your order. We strive to ship your products in a timely manner at a fair price. All orders are automatically shipped "Priority" USPS and you should receive your items in approximately 3 to 7 days of shipping, dependent upon your distance from our Maryland studio. If there is any delay in preparing your order for shipment, we will notify you by phone or email.
Orders that total more than $200.00 ship FREE.
Because our shipping/handling fees are based on order total and not weight or size of product, on rare occasions the shipping charge will outsize the true cost of shipping and handling, or conversely, the shipping and handling cost will outweigh the fee. Consequently we may offer a partial shipping refund or need to increase the cost of shipping. On these rare occasions we will adjust the shipping and handling charge and request your approval before completing and shipping your order.
International shipping charges vary, so please place your order and we will contact you with shipping charges, seeking
your approval of total cost before processing and shipping your order.
All orders are shipped USPS Priority Mail on the first business day after the yarn is packed for shipping.
Returns
Original artwork and most other items on the site are not returnable.
However if your item arrives damaged or is defective, or is not as we described, we are HAPPY to accept the return as we want YOU to be happy with your purchase. Please email us in the rare circumstance a return is in order, for shipping instructions and a return authorization code.
Please remember to include your name, address, phone number and email, along with the original sales receipt, in your return package.
Shipping charges are the customer's responsibility and no returns will be accepted after 30 days.
Sales Tax
We are required by Maryland Law
to charge 6% sales tax to all sales shipped to Maryland.
We consider our customers our friends and therefore will not share, sell, loan or trade our email list or your personal information with any third party without your consent. Please contact us if you have questions about our privacy policy.
Payment
Our online shopping cart is service by Paypal for payment. You need not have your own Paypal account to use this service at our checkout. However, if you prefer to order and pay by phone, please email us your order with the phone number you would like to be contacted for payment. We can accept payment over the phone for Visa, Mastercard, American Express or Discover. Cash is only accepted for in-person shopping. Personal checks are accepted only for established customers with a positive payment record. Our non-Paypal credit card payments are processed securely by Square, Inc.
Shipping
In-stock items will ship within two business days. Some items may require special handling before shipping in which case we will notify you of a shipping date, normally within two weeks of your order. We strive to ship your products in a timely manner at a fair price. All orders are automatically shipped "Priority" USPS and you should receive your items in approximately 3 to 7 days of shipping, dependent upon your distance from our Maryland studio. If there is any delay in preparing your order for shipment, we will notify you by phone or email.
Orders that total more than $200.00 ship FREE.
Because our shipping/handling fees are based on order total and not weight or size of product, on rare occasions the shipping charge will outsize the true cost of shipping and handling, or conversely, the shipping and handling cost will outweigh the fee. Consequently we may offer a partial shipping refund or need to increase the cost of shipping. On these rare occasions we will adjust the shipping and handling charge and request your approval before completing and shipping your order.
International shipping charges vary, so please place your order and we will contact you with shipping charges, seeking
your approval of total cost before processing and shipping your order.
All orders are shipped USPS Priority Mail on the first business day after the yarn is packed for shipping.
Returns
Original artwork and most other items on the site are not returnable.
However if your item arrives damaged or is defective, or is not as we described, we are HAPPY to accept the return as we want YOU to be happy with your purchase. Please email us in the rare circumstance a return is in order, for shipping instructions and a return authorization code.
Please remember to include your name, address, phone number and email, along with the original sales receipt, in your return package.
Shipping charges are the customer's responsibility and no returns will be accepted after 30 days.
Sales Tax
We are required by Maryland Law
to charge 6% sales tax to all sales shipped to Maryland.
